Support
Common answers are below. If you still need help, send us a request and we will reply by email.
Common questions
Where are my tickets?
Your tickets are emailed to you after purchase, and are always available under My Tickets when you sign in with the email you bought them with.
Can I get a refund?
Refund terms are set by each event's organizer and shown on the event page, in your cart, and in your confirmation email. If an event is cancelled, the ticket price is refunded.
The event was postponed. What happens to my ticket?
Your ticket stays valid for the new date. Whether a refund is offered for a date change is part of the event's refund terms.
I can't sign in.
Use Forgot password on the sign-in page. If the reset email does not arrive, check spam, then send us a request below.